Privacy Policy

Privacy Policy for https://individual-coverage.storysurge.net

Introduction

At https://individual-coverage.storysurge.net (hereafter referred to as “Individual Coverage,” “we,” or “the Company”), we prioritize the privacy and security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado’s Consumer Privacy Act (CPA), USA
  • Utah’s Consumer Sales and Service Act (UCPA), USA
  • Connecticut’s Connecticut Transparency and Accountability of Data (CTDPA), USA
  • Virginia’s Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy is applicable to all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party platforms, apps, or services accessible via links on our site. Each of these external entities has its own privacy policies governing data collection and usage.

Processing Activities

This policy outlines our practices when:

  • Users engage with our applications and services as authorized users.
  • Visitors access our websites linked to this Privacy Policy.
  • Individuals receive communications from us, including newsletters, emails, phone calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data, which include:

  • Account Information: Details required for user registration and account creation, such as name, username, and email address.
  • Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
  • Financial Information: Bank account information, investment portfolios, or other financial records relevant to our services.
  • Purchase Information: Items purchased, transaction dates, and related details from our e-commerce platform.
  • Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data collected through our applications.
  • Location Data: Geographic coordinates and location-based services data provided by users’ devices when interacting with our apps.
  • Feedback: User submissions, surveys, reviews, and comments collected to enhance our services.
  • Social Media Information: Data from social media platforms when users choose to log in via these accounts or share content on our platform.
  • Product Information: Details about products viewed, searched for, or purchased on our e-commerce site.

We obtain this data through direct user input, interactions with our systems, and automated technologies like analytics tools. Additionally, third parties may provide us with personal data in accordance with their privacy policies.

Cookies

We employ cookies to enhance user experience and for analytical purposes:

  • Strictly Necessary Cookies: Essential for navigating our website and using its core features. These ensure basic functionality and security.
  • Preference Cookies: Remember user preferences, language settings, and ad choices to provide a personalized experience.
  • Analytics Cookies: Track website usage and performance, helping us improve the site’s content and layout.

Users have control over non-essential cookies through our built-in Cookie Manager, allowing them to manage or delete these cookies as desired.

Retention and Deletion

We retain personal data for varying periods based on legal requirements and the original purpose of collection:

  • Data related to account management is retained until the account is inactive or closed.
  • Transaction records are kept for financial record-keeping and tax purposes, typically up to seven years.
  • Analytical and performance data may be stored indefinitely for improving our services but will be anonymized after this period.

Upon request, we delete or anonymize personal data when it is no longer needed for the initial purpose or as required by law.

Security Measures

We implement robust security measures to safeguard personal data:

  • Encryption: Data in transit and at rest is encrypted using industry-standard protocols to protect against unauthorized access.
  • Secure Third-Party Processing: We engage secure third-party service providers to process sensitive data on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or store personal information from children under the age of 18. Our services are not directed at individuals in this age group, and we encourage parents or guardians to supervise their children’s online activities.

Your Rights

Depending on your jurisdiction, you may have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Correction: The ability to rectify inaccurate or incomplete personal information.
  • Erasure: Also known as ‘right to be forgotten,’ this allows individuals to request the deletion of their personal data under certain circumstances.
  • Objection: Opposing the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: The right to receive a copy of your personal data in a structured format and transfer it to another controller.

To exercise these rights or submit a request, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Contact Us

If you have any questions regarding this Privacy Policy, our data practices, or your rights, please contact us:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Individual Coverage, Inc., 123 Privacy Lane, Secure City, USA